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Lodge a complaint regarding credit reference activities

If you believe that a credit reference agency has information about you in its records that is incorrect or misleading, you can contact the agency and ask for a correction.

The company has an obligation to investigate what has happened. Hopefully, they will correct the errors so that you feel satisfied. At IMY, we won't take any action until the credit reference agency has had a chance to investigate, and if necessary, correct the information. However, if they do not correct, complete or delete your personal data, you can lodge a complaint with us.

How to complain about a credit reference agency

We need the following information:

  • Which credit reference agency your complaint concerns.
  • What you are dissatisfied with. Try to be as specific as possible.
  • What has happened and when.
  • Your correspondence with the credit reference agency, their decision in your case and any other material that may be relevant for our assessment.

Send your complaint to us by email or letter.

E-mail: imy@imy.se

Postal address:
Integritetsskyddsmyndigheten

Box 8114

104 20 Stockholm

Everything you send to us becomes a public document. If someone requests access to the document, we will conduct a confidentiality review, that is, a review of whether the information in the document can be disclosed or not. As a general rule, public documents must be archived in their entirety.

How we process personal data

 

About the information on our website

If the information in English on our website is different from the Swedish version , the Swedish version applies.

Latest update: 16 May 2025
Page labels Credit information